Frequently Asked Questions
Everything you need to know about your Tandem Drums order.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping varies by destination and customs processing.
Do you offer a warranty on your drum hardware?
Yes, all Tandem Drums products come with a one-year limited warranty against manufacturing defects to ensure your gear performs reliably on stage and in the studio.
What is your return policy?
We offer a 30-day return window for items in original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship our premium drum gear worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.